Worst Experience Ever

<p>This has now resorted to be my last option where hopefully my matter will be attended to. This has to be the worst experience by far. I got a loan from fnb and was told 1st instalment will be on the 30/06/2017, received payment on the 1st by the 4th of July fnb had already been deducting R212,62 from my account. I called in to fix the problem and I was put through to Gloria Mbiyo whom advised that I had to send through a letter of confirmation that I'll be getting paid monthly of which I did it. Another deduction went out but it bounced because my account had insufficient funds I later logged a complaint to the fnb personal loans complaints platform this was my ref number ********** and was told I'd be contacted within 24/48 hours I'm not sure if I had been contacted coz the effort was not put in trying to get hold of me. On the 23rd of June another R212.62 was deducted in my ***.24 has already been deducted I'm thinking on the 30th of June when I officially get my salary an amount of R424.76 Will be deduced. To my surprise my acc was debited with an amount of R850.00 on the 1st of July. I later on went to query this issue on the 3rd of July at the bank city branch which was on a Monday because they had taken more than what was agreed on. I was advised to call the personal loan department for assistance I was on hold for 27 mins when I got to a consultant for assistance I explained my problem and asked for a refund the lady seemed like she didn't know what she was doing because the things she was telling me were not relevant to my problem she went on telling me about my May statement whilst my query was about June I got irritated she accused me of being rude and told me that an amount of R212.62 had been processed for a refund on the 26th of June and personally told me it hasn't been paid out and said their refunds take place within 24/48 hours. She quickly told me she will Have to investigate this matter with Gloria Mbiyo as she was handling my case and she will get back to me or Gloria will call me its the 12th of July I still haven't heard a word from both of them, to me this seemed like this lady wanted to get rid of me on the phone by saying that. I trusted and waited patiently. I then asked for feedback from Gloria telling her what had happened and I still haven't received a response from her as well. I feel ignored this by far has been the worst and painful experience for me. My 1st loan and this is the worst experience I even regret taking up this loan. I feel I'm being treated this way because I'm a low income earner had I brought millions to the company my matter would've have been resolved by now. My other accounts are in arrears due to this problem. I need a refund I don't want to speak to anyone because I feel like I've been sent from pillar to post and no assistance I'm very angry and frustrated I just need my refund of an amount of R425.24 that's all. I'm done going to the bank and having to be put on hold for 30mins. Which is another painful experience I don't understand am I being treated like this. </p>