1 reviews | Active since Apr 2017
Worst experience ever!
<p>First I had to wait two weeks for them to acknowledge they received my application, then I had to call their courier company over 30 times because apparently they couldn't get hold of me to deliver my card :/ the rest of the world could get in touch but not them....now finally having received my card they have not activated it in over three days, for a gold cheque account!?! Really.....:/ terrible terrible terrible service! </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
That's great if only that helped, going in tomorrow again hopefully something can be done. Never experienced this kind of thing with a bank before.
That's great if only that helped, going in tomorrow again hopefully something can be done. Never experienced this kind of thing with a bank before.