1 reviews | Active since Feb 2017
WORST EXPERIENCE AT A BRANCH!!!!
After wanting to change my account to gold and just wanting to know why i was debited twice this month for banking charges and why over R1000 was taken because of "un-paid debits" i waited 40mins at your branch with no assistance!!!!!!!!!!!!!!! no one just letting me know that it would take longer than the "10 minutes" stated on my ticket "31". the gentleman at teller "5" eventually stood up and helped another man WHO DIDNT EVEN HAVE A TICKET!!!! I am actually speechless, i have never experienced such bad service at a FNB branch like i did today!!!! Useless. I dont have time after work to visit a branch so the only hour i have is my lunch brea**** I need someone to call me so i can resolve my issue.... That branch needs some serious lessons on customer care!!!! ABSOLUTE WORST!!!!!!!!!!!!!!!!!!!!!!!!!
Good day Avalon,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Avalon,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Points of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)