Worst Experience and Terrible Service

Dissapointed and frustrated by the quality/service from FNB. As a loyal customer I would have expected more.16/03/2015 called to cancel my Gold Cheque Card (As I misplaced/ lost it)&requested a new card- Nhlapo Themba ordered my card&sent me ***.17/03/2015received an sms confiming I can collect new car after18/03/2015-***.19/03/2015called to confirm my card would be ready for collection- consultant confirmed& I took time out of work to collect my card.At the Branch they had no record of the card- frustrated, I filed a complaint on the FNB website,20/03/2015 -Natasha from the complaints department who assisted with cancelling the card and ordering a new card to be delivered to my office as I could not get additional time of to collect the card at a branch- I was promised that my card would be delivered by today 25/03/2015. 25/03/2015called the complaints number and was assisted by Christopher Nkhata who confirmed that both the previous consultants made a huge error and cancelled my Gold Credit card instead of my cheque card, he transferred me to the complaints department which never picked up. This neeeds to be resolved ASAP!!!!!