Worst experience and service ever

I opened an account in the first week of December, been transacting on it since mid December and also been using the card since end of December. Compliance keeps on sending me mails about outstanding information which I've sent more than 100 times to *** and *** and ***

So Monday 9 January I called to find out what is going on, the lady told me everything is in order, it's a system error, nothing to worry about, all clients complain about the same thing. Wow?! Tuesday we still transact and then Thursday all of a sudden our account is suspended\frozen due to outstanding information. No phone call, no e-mail, nothing. And it is still frozen. Thank you FNB for taking hands with ESKOM to make things difficult in SA to do business.