Worst Experience!!!

Last week i tried to deposit cash at your atm, it did not go through or returned to me, i went to the nearest branch in Bloemfontein and i was given a form to fill. I did. I received an sms with the reference number on Friday saying that that money will reflect on the account after 24 hours. 24 hours has passed and there is still no money. I called FNB and the lady i spoke to said they are not dealing with those kind of queries on the phone, i called the branch that i went to they said they wont be able to check for me. Please assist me its very important that the money goes through immediately it is very urgent. How and where am i supposed to get help?? This is the worst nightmare!!