Worst Ever Service *( I want my Money)

On the 24th June 2021, I made a withdrawal using Capitec Bank, j didn't receive my cash, n then processed to the FNB branch to log a complaint, I was assisted by a love young man Sakhile, he log s request and told me me it would take 7 working days for me to receive feedback, after 7 Working days I went back to the Branch Sakhile made a call and was told told they have a back log, no call from FNB just to make me aware that they are working on short staff, not that should be an excuse. And I was told my request was logged and should receive feedback soon, on the 16th I went back to FNB Northgate after waiting for a good hour cause poor Sakhile was on Lunch and Simphiwe the Line Manger couldn't assist as he was with another customer. After such wait . A call was made and the same ridiculous excuse was given to me. Can someone, Somewhere help with my my Complaint