Worst ever service from FNB.

What an appalling service from fnb. I app**** for a personal loan through my banking app. At the time of applying I had not selected their credit life policy so i was supposed to send them my own credit life policy. I then decided to request them to install their credit life policy on the application. That is all they need to do to finalize the application. Its not two days later no one has called me to do that process to finalize my application and let me know the outcome. I have been calling non stop and I keep being told that I need to wait for someone to call me to do install that credit life policy. The last lady I spoke to a few minutes ago gave me attitude telling me I need to wait and asking me why dont I send an email or call that person. Did they give me a number to call? Did the give me an email to call? No and No. FNB I have been waiting. That thing was escalated a long time ago till now I am still waiting. It pains me because I have been a loyal FNB customer and have a number of accounts with them and this is the service one gets. I feel like it will never be finalized and if they want to decline my application they could have done so a long time ago so that I try somewhere else.