WORST ***** DEP

I am so disappointed in this bank- been a client for 29 years! Literally since i was born, my mom worked for the bank for 37 years aswell- thats why i have sticked around.

Last night *****ulent funds were taken from my account R9000 + with FNB sending me notifications that there are suspicious transactions- this morning i phoned ***** to sort it out they didn’t ask my acc number- my id number nothing! They just said because i have used the merchant in the past they can’t assist me. EXCUSE ME i used the merchant with my so called virtual account in the past to make sure my transaction are always secured. HOW can this “****” merchant take funds a month later utilising my virtual credit card????????????? THIS IS *****! And FNB cant do anything about it!!!!!!!!!! CUSTOMER CARE IS USELESS! My card has been cancelled- NO ASSISTANCE THERE ASWELL!

I DONT CARE IF THE ***** DEPARTMENT IS EXTERNAL! You are a disgrace to be even called a bank- i always told everyone FNB is the best! BIG Mistake! You are only there for the good days- but when you actually need to assist your clients- USELESS.

YOUR VIRTUAL CREDIT CARD WAS USED - a month ago!!!!!!!!!!!!!!!!! How can someone use the CVV TO ***** R9000 + - and FNB PULLS UP THERE SHOULDERS AND NOW NO ONE CAN ASSIST ME!!!!

I did a normal transaction on my account- and im sure thats where my CVV number was taken!!!!! ***** SHOULD SEE THIS!!!!! FNB SENDING ME NOTIFICATIONS OF SUSPICIOUS TRANSACTIONS, i mean what does this say!!!! You even picked it up!!!!!! And now you telling me you can’t do anything!!!!!!????????