Worst customer support EVER

Money was ****** from my bank account through charges that I didn’t make on my card. I tried to call FNB as soon as I realised what had happened. I waited on hold for 20 minutes and then the call inexplicably ended? I called again and I am currently STILL on hold waiting to be assisted. I don’t have any money in my account now and thus cannot afford to buy any more airtime. I believe that whoever is on the other side of those phones just didn’t want to help me due to it being later in the day and refused to pick up the call and even ended the call. Ridiculous! Disgusting! I’ve been a loyal customer for 5 years now. I’m hugely disappointed and will now be considering changing my bank.