Worst Customer Services Experience

<p>Having recently lost my cards whilst going overseas, i began the process of replacement cards on Monday (28th November 2016) (upon my return to SA). The process has been disappointing at the customer services experience is disgusting. My credit had had been delivered to the branch on the 30th November and I DID NOT receive notification. Only upon my phone call to the branch did I realise the card is ready and waiting. The cheque card was another experience! The rude customer services consultant told me the card would take 5-7 working days – when I asked for an estimate time, the attitude I received was appalling. Within 30min after the call, I receive an SMS from the branch that the card is there. This isn’t my first poor customer services experience with FNB – in fact, it took me 3 attempts before successfully joining FNB. The ONLY reason I’m with FNB is due to their innovation and self-help facilities. The Customer services are appalling and definitely need a revamp!!!</p> <p> </p>