WORST CUSTOMER SERVICES!!!!!!!!!!

WORST CUSTOMER SERVICES!! 3 Different Secure chats (of which one just mysteriously just disconnected) and 9 customer care call assistance and two hours later on the my own airtime on NO ONE could assist me or give me the answers I needed. Waste of my time and airtime and the problem has not been resolved yet. I keep getting the same generic answer. FNB customer care does not know their products, the Ebucks system, how to transfer to the correct department or how to solve a problem. This is unacceptable. FNB please answer me, How will I get someone that can help me and keep me from changing banks after a very wasteful day????