Worst customer service received from FNB

Precious Maka something is the rudest person I have ever dealt with at FNB with regards to switching my debits. She is worst employee and not a customer care person. Seeing that my personal and my business account is with you guys as well as my covers, I’m so disappointed as I am the client and has been trying to close my account that ***** took place on for ages now and no one can assist me. One lady told me to send an email and the account will be closed, she tells me I must visit a branch. What exactly must I do? As I’m not paying for the account another month which I am not using and you guys has been keeping this account open for ages now. I’m utterly disappointed and feel like canceling everything with you guys and moving to a new bank!