bB
bmoema B
1 reviews | Active since Jul 2017
16 Jul 2021, 10:47
Worst customer service received at FNB Brits CBD branch
Worst customer service experience by Branch Manager and her rude staff member at FNB Brits CBD branch that I have received at FNB Brits CBD branch.
There was a long queue at the FNB Brits CBD Branch, for which I didn't know where the queue was going and I tried to asking the Bank Consultant ( Mpho) where the queue was going, but she was so rude using a rude tone to answer me.
This shows how pathetic FNB's customer service is as the branch Manager defended the rude consultant, not apologetic. If considering opening an account with FNB , think again.
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bmoema B's updateReviewer Update
17 Jul 2021, 07:45Thanks so much FNB. Sello contacted me.
What's important for your branch consultants, is that in any business,sell the brand then sell great customer experience, which will sell the service or product.
I hope this helps you understand that selling the service does not come before selling great customer experience.
I am happy with the speedy response
What's important for your branch consultants, is that in any business,sell the brand then sell great customer experience, which will sell the service or product.
I hope this helps you understand that selling the service does not come before selling great customer experience.
I am happy with the speedy response
bB
bmoema B's update17 Jul 2021, 07:45
Reviewer Update
Thanks so much FNB. Sello contacted me.
What's important for your branch consultants, is that in any business,sell the brand then sell great customer experience, which will sell the service or product.
I hope this helps you understand that selling the service does not come before selling great customer experience.
I am happy with the speedy response
What's important for your branch consultants, is that in any business,sell the brand then sell great customer experience, which will sell the service or product.
I hope this helps you understand that selling the service does not come before selling great customer experience.
I am happy with the speedy response