KM
Kgosi M

1 reviews | Active since Aug 2016

04 Jan 2022, 11:36

Worst customer service of all time.

I keep getting unauthorized debits on my account which is infuriating because I am banking my money for safe keeping but it seems anyone can access it. I called General enquiries and ended up at the debit orders reversal department then I was transfered to another department which was I was told could help only to find that the person isn't even able to access my profile. I then got transferred to a 3rd person who simply told me that she cannot help me and I should just call general enquiries.

This is poor service from fnb and it's with people's hard earned money. May someone look into my account and reverse the ********** activity referenced as fees. I don't think I can manage speaking to anyone on the phone again because the in competence is at an all time high and the operators aren't of any help at all.

And no this isn't an unauthorized debit order it's just someone taking my money

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Replies (1)
KM
Kgosi M's update04 Jan 2022, 16:08
Reviewer Update
Thank you. The issues was resolved. I hate that I have to complain on Hellopeter first to actually get attended to but I appreciate the resolution