Worst Customer Service in the history of banks!

This place is a mess! I ordered my daughter a card from FNB, linked to my account, on 02/Jul/2024. This card has not been delivered yet. So I go onto the App to use the chat function so I can find out what the hold up is. Get through to 1 agent, explain what I want to do, get transferred to a different agent who does not respond for 6 minutes. Fine - They are busy, right, so I wait 10 minutes to get to the next agent, and because I did not respond within 3 minutes (mind you, I waited 10 minutes) they close my chat. So I go through the process again. Halfway through I decide I've had enough and call through to Customer Care. I tell the bot exactly what I want, "Card Delivery" Do all the verification steps and get to an agent who tells me... Wait for it... wrong department. Funny - I told the bot EXACTLY what I wanted. never the less - Fine transfer me. BOOM - Line drops.

So it's left me sitting here following up on what they SHOULD have done from 11:32 till 12:11 and NO ANSWER TO WHERE MY CARD IS!!!!!

YOU HAVE TO DO BETTER MAN!!!