Worst Customer Service I have ever received.

I have received shocking assistance in your chat room. No one seems able to help and I get bounced around from pillar to post.

The matter is urgent and I am trying to make payment on an account that is in arrears but I cannot do so from my cheque account. Now I have been asked to verify my card at an ATM or Branch before I can use my App or online banking. I live overseas so how can I do that?

I live overseas and cannot call the bank as I have stated multiple ties. My cell phone plan is restricted to local numbers.

I live in south Korea +82

Please can someone assist me at FNB. I would like to make payment on my accounts with you as soon as possible.