Worst customer service from staff to branch manager

Visited Umgeni junction (Durban) to do a ATM deposit and the machine could not complete the transaction instead produced a slip to call at branch.This was on a Sunday ,went to branch on Monday morning and was promised to be refunded into my personal account.The branch manager assured this ,to date 9 days later I have had no refund or response.this is totally not on what if that money was to pay my bond or car payment who would be inconvenienced the most,Yes that’s right the loyal customer. FNB Umgeni Junction Durban Sucks..