JM
Juan M
1 reviews | Active since Feb 2014
19 Sept 2024, 16:48
Worst customer service from FNB
Worst experience ever had with them after almost being with FNB for 2 decades, I have been sending multiple emails, premier banking can't help (don't know why I am paying for this) the amount of call I made just to be told send an email is unacceptable, then when they do answer with the most ******* generic answer and does not help me at all I get a message that they will not help me and I should send an email to the mail address that never answers. I'll be looking at changing banks with this extreme bad service received
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Replies (3)JM
Juan M's updateReviewer Update
25 Sept 2024, 06:41And again we are at the end of the month and FNB still haven't got any answers for me since phoning me last week, I still have no idea how I can be owing double as much as I did more than a decade ago and there is still no response regarding a review on the account
JM
Juan M's update25 Sept 2024, 06:41
Reviewer Update
And again we are at the end of the month and FNB still haven't got any answers for me since phoning me last week, I still have no idea how I can be owing double as much as I did more than a decade ago and there is still no response regarding a review on the account
JM
Juan M's updateReviewer Update
30 Sept 2024, 13:20Another 5 days passed and still no feedback, I now again owe more money and FNB just doesn't care.
JM
Juan M's update30 Sept 2024, 13:20
Reviewer Update
Another 5 days passed and still no feedback, I now again owe more money and FNB just doesn't care.
JM
Juan M's updateReviewer Update
03 Oct 2024, 09:50We are in the next week AGAIN, still no reply and no resolution to my request.
JM
Juan M's update03 Oct 2024, 09:50
Reviewer Update
We are in the next week AGAIN, still no reply and no resolution to my request.