WORST CUSTOMER SERVICE FROM FNB

I app**** for a top-up student loan in November for my daughter. Story is so long I actually don't have the energy to go into it again - I posted a review about this previously. Well, now I have just had the debit order come off for a PERSONAL LOAN with the interest of 24.75% and not a STUDENT LOAN. Literally how thick can you actually be - I have so many escalation references I could write a book.

We went into the branch this morning and spoke to the Branch Manager who can't help us either - wait for it - I must send her an email and .... she will escalate it!!! What are the branches actually for these days - can they do anything.......

I am moving my accounts to another bank without a doubt!

THE WORST CUSTOMER SERVICE EVER!!!!