Worst customer service form FNB

I recently did a limit increase on my credit card ( Sunday ) once done I emailed in the quotation in and called to find out how long it would take to process the application because it had not reflected on my account - when i have done it in the past it took around 2 hours for it to reflect (without sending in the quotation) ( i had in the interim re done the credit limit increase as it looked like it has not processed on my side.

I called to find out how long this process would take and was told between 3-5 working days - i wait the correct turn around time and called them again - the FNB consultant i spoke with could not help me and said she has escalated the process - i then made use of the secure chat feature on my cell phone banking and asked the same question because everytime i call to find out the consultant puts me on hold for over 5min at a time which is very distasteful!! The secure chat chick tell me there is no application they were all closed?? so i tell her that can be because the day before i spoke with a women and she confirmed it was open and she had escalated it. so i have just called again and this woman tells me the application feedback was that the application was close but she can see it is open and is still waiting to be processed and she has escalated again.. STILL NO JOY with FNB!