Worst customer service experienced ever.

On Tuesday 13 August I woke up to a water leak at home. I then submitted a claim to FNB. Fast forward to Friday afternoon, I get a call informing me of the claim process and I was advised that my policy schedule will be updated as the water supply pipes will not be covered going forward.

To my surprise, an hour later I receive an sms stating that I owe pro-rata on my policy. This is followed by an email with an updated schedule that is now 70% higher on premiums than my current premium amount. Nobody mentioned anything about an increase in premiums. Is this how FNB treats its customers?

Submit a claim, it gets approved. Then your premiums are unreasonably increased!!!

Who gets an increase of 70% on anything at this day an age in SA? Am I being penalised for submitting a claim?

What a way to thank me for being with you for so many years. Maybe it's about time I move all my accounts to another bank. As I start looking for other banking options for my whole family.