LS
Lindsay S
1 reviews | Active since Dec 2018
28 Feb 2019, 09:53
Worst customer service experience in the world
FNB has debited my account on 25 Feb and want another debit order on 1 March again No one wants to assist as I have been hung up on twice and when I ask for a manager I get attitude and they drop the phone... THE WORST BANK IN THE WORLD and not willing to help or assist... I have been put through back and forth since 8 am this morning and am not being given any clarity or assistance... Totally unacceptable from one of the biggest banks. ********** 303
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FNB (First National Bank)'s replyOfficial
28 Feb 2019, 11:26Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Feb 2019, 11:26
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)