Worst customer service experience by FNB

I need to access my home loan statements 3 time a year for provisional tax purposes. I used to phone FNB home loans and request the specific statement that I need, and it gets e-mailed to me immediately. Not anymore!!! When you phone them, they just tell you to use the banking app or online banking. I have neither and I am also not interested in getting it as I only need to access my statements 3 times a year and managing the app is not worth the effort. One person told me to send an e-mail to ***. I sent the mail and received a tax certificate (days later) that does not even include the insurance premium on the certificate. When I questioned that, I was told the insurance is included in the interest. How stupid is that???? I tried to explain that it is not included in the interest and the response I received was "To keep your home loan documents secure, please note we no longer send settlement letters, statements and repayment letters and to you via email or post. You can access your home loan settlement letter on the FNB Banking App or Online banking by following steps below:" Thank you for nothing FNB. I am so pleased I am done with you!!