1 reviews | Active since Feb 2017
worst customer service experience
Called Fnb more then 10 times to confirm debt order dates for December since its always early...I'm already frustrated because i needed to put and repeat my id NR 15 times yet not been helped once!!! Second last person i spoke to name (MAPAKEISO TAU) I explained to her that i have been transferred back and forth i just want to know if i should put a request for FNB to debt me on the same date as per contract as i arranged this last year as well!
She advised that i need to sent a letter putting my request very impatiently because of her tone on handling the call i asked for her Surname & Name she Said Tau stopped told me in so many ways how unnecessary i am and she will not continue to give her details .. Then said "YOU KNOW WHAT?" Dropped call!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)