Worst customer service ever

Today i have received 3 calls from FNB about the same thing, this is now my second bad review i am writing about the extreme poor customer service from FNB, I have had to repeat the same story over and over again regarding the arrears of my loan account to which i have been paying more than 50% of the monthly repayments. I spoke to a lady this very morning who said she will make a note on the "system" only to get a call later that day from a man saying he want to discuss my account, and then told me he has nothing new been added to the system since 28 Jan 2021. I told him that i will no longer talk to anyone but a director of FNB who if they are at all interested in keeping a good name, and by the look of the complains on here i would say. not, to discuss my account. My financial situation is due to the lockdowns and loss of work because of this. I would gladly pay and close all accounts with this back if i had the fund right now and would never ever recommend them.