Worst customer service ever

Worst customer service ever. I am really angry,frustrated and disappointed all in one.

On the 20th October 2021 I transferred a certain amount to my home loan account of which I had been transferring my bond amounts to the past years,last month was my last settlement amount for bond account to be closed.

Apparently the account was changed without my knowledge and was told it went into a suspense account when I called to the home loans department on the 27th October 2021 when I checked on my statement it was not reflecting. A query was logged as I was told by the agent on the phone,giving me a turn around time of 72 hours,of which it was still not resolved up until now.

When I call the home loans department I'm sent from one unempathetic agent to another and still no outcome for 3 weeks now.

I am really angry and unimpressed by all of this,I have been an understanding patient client.

Your assistance will be highly appreciated