WORST CUSTOMER SERVICE EVER

I contacted in June to have both of my FNB accounts downgraded. I have my own account and I have power of attorney over my husbands account.

The agent I spoke with on the chat informed me that they had sent the request through and that accounts would be downgraded.

Come end of June I am still being charged the same amount for account fees on both accounts and no downgrade took place.

I contacted FNB again and was told that someone tried to get hold of me via to have my accounts downgraded. I told the agent I was told the accounts would automatically be downgraded but to please have them contact me again.

Come end of July still the same account fees come off no accounts and have been downgraded and no phone call was made to me.

I call back AGAIN I get told it is being escalated and the accounts will be downgraded.

End of August comes still same account fees and no downgrades, end of September still the same thing same account fees and no downgrades.

The reason I needed to downgrade these accounts was cause I could not afford the expensive account fees.

I decided to email through the complaint here is the ref no: ***.

Eventually the accounts were downgraded in October. But then I see at the end of October I have been charged the old account fee as well as the new.

I emailed back from June I want my account fees refunded on both accounts as this was FNBs mess as to why I was being charged the high fees.

I received an email back that its been sent through to the relevant department. Nothing happens still, I send another email and get one back saying it has been escalated for a second time. That was on the 19th November and have heard nothing back ever since.

This issue has been going on for 6 months. I am now taking this issue to Hello Peter and other social media sites so people can be aware that FNB does not care about its customers.

Please refund my account fees on both accounts under my profile from June 2022 till date.