Worst customer service ever

With 2 Hallo Peter complaints FNB still did not stop the ********** debit orders which they deduct from my account and charging me a fee of R115 for every insufficient debit order. They have reversed their transaction for the month of April and May but did not refund the once which was deducted in March and therefor stole my money and then right after reversing some of their transaction they started all over again on the 6th of June to deduct the ********** debit order. I am now going to open a ***** case at SAPD and also hand this over to my lawyer because FNB claims that I am not answering their phone calls but my caller ID on my phone shows that I am answering all of my calls and when I answer the person who phones me hung up the phone without speaking to me. We are heading for another pay day where I still can't use my cheque account and still won't be able to pay my vehicle due to the errors on my account. I even received a message after the reversals on my account stating that my debit order will be deducted on the 25th and right after that they have again started to debit is twice in one week again. I am very unhappy that even with Hallo Peter complaints my issue remains and I am still unsatisfied.