Worst Customer Service ever

I phoned the help line in April to find out what I would need to open an account. Both me and my partner/husband took leave to go to the bank. We were informed that they can open the account over the phone and we need not to go to the bank. So we did. They send through the documents and we filled them in and send it back. After 3 weeks of no feedback I phoned again and the customer service told me that they will get back to us.Another 3 weeks passed and I went to Centurion branch just to find out that there is no proof of documentation on this account.I spend 3 hours in the bank and was send home for my husband to sign some documents.The following Monday we took leave again and went to the bank. There we were told that the previous lady never scanned the documents correctly. We spend another 2 hours in the bank and all the documents were uploaded. The lady told us that she leaves at 4 and cant open the account because she is not allowed to interfere with the online people. Another week passed and after numerous phone calls to the bank we were told that the one document was filled in incorrectly by the bank. It is another week and still nothing.