Worst customer service ever.

FNB, honestly...

I get an SMS "we have been TRYING to contact you" after you let my phone ring for 5 seconds flat - NOT TO MENTION YOU ONLY CALL ME ONCE - YOU CAN'T USE "TRYING" WHEN YOU CALL ME ONCE AND LET THE PHONE RING FOR 2 SECONDS!!!! I wish I was kidding, but it's happened to me non-stop everytime I request service. I have to rely on Hello Peter just to get someone just to let it ring for at least 6 seconds - most of the time I can't even get to look at my screen before the call gets dropped!!!

I work hard, and I really don't have time to waste having to call you and listen to terrible "on hold" music for how long knows - so I rely mostly on online applications, email or call back services - FNB probably has the worst service in every one of these aspects.

I've done 2 home loan applications, credit card and a personal loan applications in this regard and all the applications got the same treatment. Guess FNB doesn't want my business after all, and/or couldn't care less.

I can't even get my phone out of my pocket fast enough to answer your calls, but believe you me, almightyFNB will lose their minds if I miss any payments or something.

But again, I'm just a stupid paying customer, who am I to make any difference to a giant like FNB.