Worst customer service ever!!!

I am working abroad. after writing numerous email about a replacement credit card and my inability to access internet banking, It still was not resolved after 5 days. I am based on a Ship and never in a port for more than 3 hours. Apparently it is too complicated for FNB to understand. My card now ended up in Fourways, JHB...and I am in Greece! This after I repeatedly told them that i am on a ship!!! FNB ***** department is most *********** and after emailing 5 different people i am still not sorted. Ayanda from private banking JHB is also equally *********** and never available. Promised to contact me but failed to do so and not responding on my emails either. Ayanda would rather be in meetings than sort out customer issues. At this stage i would like to change banks after 15 years. So in summary, I am abroad without any means to access my account as I dont have a card and no internet banking access!