Worst customer service ever

FNB doubled billed me for March 2018 service fee, when i contact the call centre an unprofessional consultant called Zuki Gobodo failed to assist me and told me that its a pro-rata charge due to Vat increase on the 1st April 2018 however on the 30th March 2018 i received an sms that states that "as a valued , there will be however be no increase on Gold account fees"consultant failed to acknowledged that i received an sms that states that there will be no in increase and make crucial decision based on assumptions while she has no clue. Due to FNB incompetency and failing to honor their "slogan" now my account it is in excess... i have been banking with them for many years should FNB fail to rectify this error ....i might as well move to Capitec

Regards Ndivhu