Worst customer service ever.

Where do I begin? 1- My 32 day investment account was closed with no request from myself to do so, when enquiring from the branch I was told that the 32 investment account is no longer available, I was not informed about this and I when I asked that I keep my Investment account, the agent at the branch said she would discuss this with her manager and get back to me with an answer, this was 5 weeks ago, I was promised a call that very same day.

2. My FNB funeral policy debit order bounced and I was charged an insufficient funds fee - yet there was more than enough money in the account , I sent an email that same day, and only 2 days later an agent called and admitted that it was an error on their side, She said that she can assist me with reversing the insufficient funds fee, and instruct the funeral department to either make a double debit at the end of this month or make the debit right away. I became upset with her and her nonsulant attitude towards me so I asked her to get the funeral department to call me, and in the intrim reverse the insufficient funds fee- this was 4 weeks ago I am still waiting for this to happen

After going back and forth for the past month between Facebook private messenger and me replying to an email, answering their questions, I am still awaiting the requested and promised phone call.

I was told numerous times that my complaints have been escalated but clearly the escalation team aren't doing their jobs.

In the mean time I received an SMS from the funeral department informing me that I am in arreas! Really?? YOU MESSED UP,NOT ME.

I am still waiting for my incorrect service fee to be returned as well, and I demand it be done with the past 5 weeks interest.

I am extremely upset and frustrated with FNB.