1 reviews | Active since May 2016
WORST Customer Service EVER!!!!
<p>Past month and a half it's been a constant struggle with FNB to order new cards. New Credit card was delivered yet it does not show on my account and I am unable to activate it. When you go into the branch they tell you credit card queries can't go through them. How is this suppose to be sorted then.</p> <p>Ordered a new debit card as well and after placing order for delivery with the address, when I followed up card was sent to Bloemfontein to a branch. I am in Pretoria and delivery address was also in Pretoria. After numerous mails, telephone calls, then someone phoning me and trasferring me, placed on hold, calls getting cut off. I sent another complaint asking the correct person contact me with my query as I am based in a reception area and can be on my phone the entire time. Yet again someone phoned me to trasfer me again. no one can give me an answer as to why the card was delivered to the wrong address and no one is coming up with a solution. Online banking is suppose to be easy, yet it seems like FNB's employees make mistakes which I have to pay for now. Can't they just courier my card from Bloem to the address that was provided to them about 5 times now?</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 982794
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 982794
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Well if I thought the service was ****, FNB managed to suprise me yet again with even worse service.
Was contacted this morning saying all of a sudden my card was destroyed so they can't send it to me. They can order me a new card but I have to pay for the new card as well as delivery of it.
WHAT THE HELL???????????
FNB is at fault here and yet the customers have to fight and pay for their mistakes. If they were serious about customers they would have my card delivered to me immediately without charge because I had to endure a month and a half of struggle, costs of phone calls, having to go to a branch twice.
Still no feedback regarding my credit card that was delivered but does not reflect on my account so this card is also useless. Also mentioned I am based in a reception area and can't be on the telephone for private calls, yet FNB continues calling with useless information and no answers actually
Well if I thought the service was ****, FNB managed to suprise me yet again with even worse service.
Was contacted this morning saying all of a sudden my card was destroyed so they can't send it to me. They can order me a new card but I have to pay for the new card as well as delivery of it.
WHAT THE HELL???????????
FNB is at fault here and yet the customers have to fight and pay for their mistakes. If they were serious about customers they would have my card delivered to me immediately without charge because I had to endure a month and a half of struggle, costs of phone calls, having to go to a branch twice.
Still no feedback regarding my credit card that was delivered but does not reflect on my account so this card is also useless. Also mentioned I am based in a reception area and can't be on the telephone for private calls, yet FNB continues calling with useless information and no answers actually