WORST CUSTOMER SERVICE _ BUSINESS BANKING

According to FNB an inter account transfer done at 10pm the previous day does not trump a payment made the next day. Charges for "honouring" fee and an sms advising me I have insufficient finds was done. After a 15 minute call to Hlengiwe (at my expense) I was told in a very condescending tone that I did not understand! Speaking to a supervisor was not possible as she was on the phone and would not take my call, however Hlengiwe was able to relay to me what her supervisors' advice was! This is clearly an error on the side of FNB, but I am told to monitor my account for the fee and the waste another half hour of my time calling them back so that they can "log a query". Really! Nothing honourable about this shocking disregard for customer service!