DG
Dewald G
1 reviews | Active since Oct 2017
20 Nov 2019, 10:34
Worst customer service bank in history FNB
Worst bank i have ever had to deal with. They do not know the meaning of customer service. Nearly R200 wasted on airtime and being constantly transferred to someone who is unable to assist. Request was to link business card and be able to make online payments SOMETHING WHICH SHOULD BE STANDARD WHEN YOU OPEN THE ACCOUNT!!!!!! Going in the morning to close all accounts with this bank!
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Replies (2)DG
Dewald G's updateReviewer Update
20 Nov 2019, 10:38FNB's slogan is "How can we help you?" Guess what they can never help you! Even basic requests cannot be actioned!
DG
Dewald G's update20 Nov 2019, 10:38
Reviewer Update
FNB's slogan is "How can we help you?" Guess what they can never help you! Even basic requests cannot be actioned!
FNB (First National Bank)'s replyOfficial
20 Nov 2019, 12:12Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***,
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply20 Nov 2019, 12:12
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***,
Regards
Hello Peter Complaints Team
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