Worst Customer Service and Staff who have a don't care attitude

FNB is the worst bank I've dealt with ever. I only changed my account because of PayPal services and ewallets but the mistake I made. Every time I deal with them makes me realize this bank is certainly not for me and thankfully I am one month away from changing my account. I've been trying to resolve a matter of a refund which is already past the time frame in which it should've reflected. The client services are absolutely pathetic and they are clearly not knowledgeable on their bank processes and time frames, they refuse to provide you with their email addresses, they do not return your calls and most of all they make you feel like they are doing you a favour by banking with them. I'll never return to this bank after I change, this has been the worst bank I have ever dealt with. My Query is going for so many days unresolved and all they tell me is that nothing is reflecting on their side, I must log a dispute. Logged the dispute even that has not helped. I must now wait a further 7 - 14 working days.