Worst customer service and seems to be running on skeleton staff

Is FNB running on skeleton staff, or is everyone there just not doing their jobs? I have been trying to close my easy account with FNB for over 2 years with no luck, 3 weeks ago I contacted the easy account department via the app as the bank branches could no longer assist, they asked for a signed copy of my ID which was provided to them and since then theh went silent. I complained on Hello Peter, received an email telling me that they were looking into it and then no further communication. I reached out on Friday and yesterday again and got no response. I just want my dam ebucks for october and for my easy account to be closed, is that too much to ask FNB? Because apparently it is.