Worst Customer Service and ***** department

from waiting over a month from the call centre to be allocated an investigator .I was allocated a John Volmink in december 2018. And what a useless human. from not returning calls. to not returning emails. nothing has been done from his side. my case wasnt given the urgency it required. and to date . no response. every time its either an engaged phone. or the system is down.

im seriously thinking about leaving this bank for greener pastures. the time till now you have caused me only heart ache and im sure what could have been prevented , due to time wasting. has lost me not only a lot of money, but loss of faith in this bank