WORST CUSTOMER SERVICE

my husband took out a short term loan in September 2025 and at the end of the month he paid via eft and when the debit order date came they still debited which is fine i guess but then he called them and requested that they reverse one amount. it has been over a week with client services promising dates and changing those dates. someone needs to sort this out because this run around is tiring. reverse the debit order or the payment that was made. simple