HB
Hendrik B
1 reviews | Active since Mar 2015
07 Mar 2016, 11:37
worst customer service
My FNB bank card expired, i order a new card and after 9 working days (it should only take 7) my card gets cancelled by someone at the centurion branch with no reason why. i then receive an sms concerning the cancellation and they just order a new one for no reason. this means again i have to wait while i have accounts to pay. no one at the call center will help me.<br>
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Mar 2016, 12:12Hello Henkie89,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883547 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883547 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Mar 2016, 12:12
Official
Hello Henkie89,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883547 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 883547 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)