Worst Customer service!

I am extremely disappointing on the service I have received from FNB. I am on the phone this minute waiting for a supervisor who is supposedly in a meeting.I have been holding for 45 minutes! Are your customer not worth anything to your company. <br> <br> I have a credit card with FNB which i took up a few months ago and the agreement date for that credit card debit was the 25th of every month . Last month I was debited on the 22nd . That debit order came back unpaid and my bank charged me for that . I have been sending emails non stop and today the lady i am speaking to says to me i must send another emails which will take 7 working days for a response . I have send my bank statement and my charge statement as proof of the charge for the unpaid debit order. Why was i debited ob the 22 instead of the 25th which was a Monday and why is no one interest in sorting this out.<br> <br> its not about the money cause its not a lot of money ..its about the principle. We had an agreement . If you expect me to stick to my end of the deal ..Do the same! not to mention this query has been pending for 14 days already.