Worst customer service

I'm appalled by the service i have received from FNB, ive request a settlement quote on the 12th of January 2026 and did some follow ups in between the week to my surprise each time i call the agents hang up the phone offering zero assistant. And today(16/01/2026)i called once more then the agent told me to hold while she checks, then she hung up the phone this is really disappointing.