Worst customer service

FNB is really the worst bank ever. I changed my account as FNB has nothing to offer me as I had a loan 6 years ago and it was paid off in 2018.

I decided to change my account and the agent was really unhelpful and answered the questions, however only the minimal answers were given. When I asked about the change of account he was not even willing to provide me with any options.

I was informed that the account change would take up to 10 days and nothing else was mentioned

This morning I logged into my account only to find that the account has been frozen

I contacted the so called support and the agent Tashony just said that I need to contact KYC. I had to then ask for contact details as they believe that everyone needs to know what the internal departments are named.

When I informed Tashony that I would be looking at moving to another back it was as if an opportunity came up to get rid of a customer and I was asked if the account should be closed for me. No customer retention at all. Get rid of the customer to not have to resolve a problem.

I have gotten the account unblocked by phoning the Know Your Customer department and the lady that was on the phone sounded like she was still sleeping and the telephone etiquette was appalling. She kept couching in my ear and yawning. When a person does that mute the mic first. Basics when speaking on a phone.

The account is now working, however for an account that has been FICA'd before to have to be done and I have the account with FNB since around 2008, It is time to find another bank that will be able to provide support.

The support staff have not received training at all and this you can not blame on them. It is managers and upper management that is the problem. They do not care about customers and the kind of support that FNB gives. As long as they can say that they have customers and treat them like ****