Worst Customer Service

I have had the worst service with FNB. I was retrenched at the end of August 2020 so last week I decided to call FNB and inform them of my crisis and that I will not be able to pay my monthly instalments. The consultant who was assisting me told me to call this week as my profile is still open. I obliged even though it didn't make sense, 27th October I call ad I'm told to call a different number (premium banking). I decided to go to a branch and thought id be assisted there. 28th October I went to FNB South gate the consultant assisted and dialed the number she thought was correct. Unfortunately the person who answered my call told me that she was transferring me. I am tired of telling my story to consultants who cant really assist me. The sad pat about this entire thing is that FNB deducted the full monthly amount which honestly I do not have.