Worst customer service

I called in today and spoke to a very Rude lady called Mpho Monareng, I wanted to know about my 32 day savings account if its active she advised that its not active. She had so much attitude she advised that I need an active account for me to be to make payments. Its like she did not know her product knowledge as I had to tell her that a 32 day account has a linked option to make payments to the 3rd party accounts. when I tried talking to her she ended up hanging up the call. Worse customer service, when i spoke she spoke over me. I just wanted to know whether my 32 Day Interest Plus Account is active but in return I got a rude person. When I explained i used to work there and maybe things had changed she shouted. I asked to speak to a Team leader but that was not granted. FNB should honestly do something about the customer service their agent are giving to their clients.