Worst customer service

I must say the service I received from your agent Ntholeng Thoqo was nothing more than disgusting.

I app**** for a credit card 13/7 with no turn around time. I called the call center 15/7 to get turn around and was told 48-72 hours. I called 17/7 i was told Takealot is the 1 who handles it from there. Takealot told me it will be delivered 19/7.

Today i call I'm told no they have 7WD turn around. If I am not happy with that contact fnb.

1st agent said CcD has the card. I call they have no record. 2nd agent Ntholeng after placing me on hold for 10min comes back to say turn around is 3-7WD. When was this communicated - irrated I ask what now and she asks me so what must she then do? Really is that your service? I end up canceling the card because now noone bothered to keep me in the loop. Must i wait blindly for something I needed urgently... Honestly me getting it next week is useless coz wont need it anymore.

Takealot calls to say they'll satisfy the customer and do it this weekend. Which is better than nothing...

Call FNB and no card cancelled nothing they can do... Wait another month for next card.

Really FNB! Care less. Your customer service has left me disgusted.

No effort nothing even take alot who you outsourced tried. But from you guys nothing.

I know youll probably see this next week and try reply but its useless. You guys couldnt help me yet ask how can we help you.

Takealot will be breaking their backs to deliver a card I cant even use and not that fnb cares.

I will go to a bank where I walk out with the card and satisfied as a client because my 2c isnt valued by you.