1 reviews | Active since Apr 2017
Worst Customer Service
I went to my FNB branch on 3 Aug to downgrade my credit card, I was told I cant do it in store I need to phone. The women I spoke to on the phone said, I will be contacted latest 7 Aug to finalize. It is now 15 Aug and no one has contacted me, I have phoned again and was on hold for 15min, sent and email and did the online chat. I Keep on getting "it has been escalated"
Good day Jean-Paul Stow,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jean-Paul Stow,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)