Worst Customer Service

Never in my life have I dealt with such incompetence from a bank. I moved to FNB in April and have already submitted two formal complaints. The first one was dealt with but the second one they are just ignoring. After sending the complain through I received an auto generated email. This was on the 7th of July. I am yet to be phoned back by someone from FNB to deal with my complaint. I sent a follow up email and still no response. I then engaged with the private banker, Yvonne Latsha on the 12th of July. She also promised to phone me back and again, I am still waiting. I am experiencing sincere regret moving to this bank and I am really dumbstruck as to how consultants can just negate on their promises to phone customers back. This issue has been ongoing since March.